F.A.Q

HOW DO I FIND OUT ABOUT THE NEXT AL.RUTKOVSKIY COSMETICS INC. PRODUCT LAUNCH OR RESTOCK?


If you need any help on product selection, you can contact our Customer Care Team through email at mail@alrutkovskiy.com You can also sign up to receive our email updates and follow @alex_rutkovskiy on Instagram for all launch related information and to experience AL. techniques and the inspiration behind his products.




ARE AL.RUTKOVSKIY COSMETICS INC. PRODUCTS CRUELTY-FREE?


All AL.RUTKOVSKIY COSMETICS INC. products are cruelty-free. No formulas or materials are ever tested on animals.




ARE AL.RUTKOVSKIY COSMETICS INC. PRODUCTS VEGAN?


For information about whether a product is vegan, please see the individual product page.




ARE AL.RUTKOVSKIY COSMETICS INC. PRODUCTS GLUTEN FREE?


For information about whether a product is gluten-free, please see the individual product page.




ARE AL.RUTKOVSKIY COSMETICS INC. PRODUCTS PARABEN FREE?


All AL.RUTKOVSKIY COSMETICS INC. products are paraben-free.




HOW CAN I REACH CUSTOMER SERVICE AND WHEN CAN I EXPECT A RESPONSE?


Please email mail@alrutkovskiy.com for all inquiries regarding orders and product information. Our team is available Monday-Thursday, 11AM-7PM (GMT+3) and Friday-Saturday 12AM-6PM (GMT+3) and will respond within 24-48 business hours excluding holidays.




I HAVE AN UPCOMING EVENT AND NEED TO RESTOCK MY KIT. HOW DO I MAKE A BULK ORDER?


For all bulk order requests, please email mail@alrutkovksiy.com




DO YOU OFFER FREE SHIPPING?


NO.





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