F.A.Q
HOW DO I FIND OUT ABOUT THE NEXT AL.RUTKOVSKIY COSMETICS INC.
PRODUCT LAUNCH OR RESTOCK?
If you need any help on product selection, you can contact our Customer Care Team through email at mail@alrutkovskiy.com You can also sign up to receive our email updates and follow @alex_rutkovskiy on Instagram for all launch related information and to experience AL. techniques and the inspiration behind his products.
I HAVE AN UPCOMING EVENT AND NEED TO RESTOCK MY KIT. HOW DO I MAKE A BULK ORDER?
For all bulk order requests, please email mail@alrutkovksiy.com
HOW CAN I REACH CUSTOMER SERVICE, AND WHEN CAN I EXPECT A RESPONSE?
Please email mail@alrutkovskiy.com for all inquiries regarding orders and product information. Our team is available Monday-Thursday, 11AM-7PM (GMT+2) and Friday-Saturday 12PM-6PM (GMT+2) and will respond within 24-48 business hours excluding holidays.
HOW LONG BEFORE I CAN RECEIVE MY ORDER?
The normal processing time for orders is 24 hours during business hours (Monday - Friday). Due to increased order volume and Covid-19 Protocols, please allow additional time for processing orders.
After your order has been shipped, delivery time within the Ukraine is 1-3 business days, and 14-40 business days internationally. Please keep in mind that during holidays or limited edition launches and restocks, this time may vary.
AL.RUTKOVSKIY COSMETICS INC. is not responsible for any shipping deliveries that may be affected by customs, natural occurrences, or air and ground transportation strikes or delays, nor any extra fees, customs or back end charges once the package has exited the UKRAINE.
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
We accept online payments through Visa, Mastercard, American Express, GooglePay, ApplePay and Paypal.
DO YOU OFFER FREE SHIPPING?
Free domestic shipping on orders over ₴2999
ARE AL.RUTKOVSKIY COSMETICS INC. PRODUCTS CRUELTY-FREE?
All AL.RUTKOVSKIY COSMETICS INC. products are cruelty-free. No formulas or materials are ever tested on animals.
ARE AL.RUTKOVSKIY COSMETICS INC. PRODUCTS VEGAN?
For information about whether a product is vegan, please see the individual product page.
ARE AL.RUTKOVSKIY COSMETICS INC. PRODUCTS GLUTEN FREE?
For information about whether a product is gluten-free, please see the individual product page.
ARE AL.RUTKOVSKIY COSMETICS INC. PRODUCTS PARABEN FREE?
All AL.RUTKOVSKIY COSMETICS INC. products are paraben-free.
I PUT THE WRONG ADDRESS ON MY ORDER, PLEASE HELP!
Please be careful when entering your shipping address, AL.RUTKOVSKIY COSMETICS INC. will not be responsible for orders sent to the incorrect delivery address provided by the customer.
WHAT’S YOUR RETURN POLICY?
We are unable to offer refunds, returns, or exchanges. All sales are final. Please note, AL.RUTKOVSKIY COSMETICS INC. reserves the right to refuse all returns, reshipments and refunds.
In the unlikely event that product/s arrive damaged, the customer must contact customer service within 48 hours of receipt. Customer must include photos of the issue and a screenshot of your order confirmation email.
CAN I EXCHANGE MY PRODUCT?
We apologize, but we currently do not offer exchanges, all sales are final.
CAN I RETURN MY ORDER?
We are unable to offer refunds, returns, or exchanges. All sales are final. Please note, AL.RUTKOVSKIY COSMETICS INC. reserves the right to refuse all returns, reshipments and refunds.
In the unlikely event that a product arrived damage, the customer must contact customer service within 48 hours of receipt. Customer must include photos of the issue and a screenshot of your order confirmation email.
CAN I CANCEL MY ORDER?
Unfortunately, we are not able to cancel an order once it has been placed.